Future of Work

01 February, 2019

The era of Intelligent Connectivity, characterised by massive connectivity and powerful AI, will have a significant impact on the workplace of the future.

Intelligent Connectivity will increasingly replace repetitive roles across both blue-collar and white-collar segments; it is anticipated that up to 20 per cent of current jobs will be eliminated by the end of the 2020s. Advances in AI and machine learning will impact roles that require problem solving, decision making and interaction in less-than-fully-predictable environments, for example, self-driving cars and disease diagnosis. Robots will be deployed where they have the greatestrelative productivity advantage over humans.

It is important to remember that technology eliminates jobs – not work. We have consistently seen in industrial development that as machines become more capable, humans move on to new roles that require a different skillset. This constant displacement and replacement are signs of a healthy and dynamic economy.

Even with advances in technology, it is likely that humans will continue to be superior to machines in areas that require creativity, critical thinking, collaboration and communication. However, we currently have a workforce that is not adequately prepared to compete in this new digital world; research indicates that today, only 11 per cent of adults have skillsets greater than those delivered by AI.

It is absolutely essential that we develop education policies and programmes – at scale – that will raise the current and future workforce above the capabilities of computers and equip them with the skills they need to not only survive but thrive in the digital workplace.